Frequently Asked Questions

Everything you need to know about renting a car with 12GO.

We deliver the car directly to your hotel, apartment, airport or train station — anywhere on the Côte d'Azur. Collection is also at your address.

All our prices include: delivery and collection, full insurance with zero excess, unlimited mileage, all taxes and fees. There are no hidden charges.

You need a valid driving licence (held for at least 2 years), your passport or ID card, and a credit card for the deposit.

Payment can be made by credit/debit card (Visa, Mastercard) or by bank transfer. We do not accept cash.

A refundable deposit is held on your credit card at the time of vehicle handover. It is released within 7 days of return.

Free cancellation up to 48 hours before pickup. Later cancellations may be subject to a fee.

We provide 24/7 roadside assistance. If the car is undriveable, we will arrange a replacement vehicle.

The minimum rental period is 1 day (24 hours).

Please contact us before travelling to another country. Additional insurance may be required.

You can book online via our website, by phone, WhatsApp or Viber: +33 6 73 82 62 57.